Solarwinds —
Cloud Monitoring SaaS
Company
Solarwinds
Dates
Nov 2016-Jun 2019
Role
Senior User Experience Designer
Responsibilities
UX/UI Design, Design Systems
{what did I do @ SW?}
PROJECT —
Infrastructure Monitoring / Hosts Map
Opportunity
As software environments become more distributed and complex, it is increasingly important for DevOps teams to have full visibility into the health and performance of their underlying infrastructure. While the MVP release of AppOptics included a hosts view, the functionality was very limited compared to other solutions on the market.
My team was tasked with redesigning the existing hosts view in order to provide customers with a more visual and interactive representation of their cloud-hosted infrastructures.
My Role & Impact
For the discovery phase, I collaborated with product and design leads to translate product requirements into user stories, brainstorm high-level interactions, and pitch our initial concept to stakeholders. I continued to iterate on the wireframes and high-fidelity designs for the overall page layout, host units, and various custom filters.
By providing customers with a bird’s eye view of their infrastructures, they are able to see everything in one place, easily spot outliers, and quickly access key details by clicking on any host or group of hosts. Upon release, the updated hosts view greatly improved the user experience for day-to-day analysis and troubleshooting.
Solution
The Hosts Map is a grid-like view of hosts that can be filtered, grouped or colored by any metric.
PROJECT —
Error & Exception Tracking
Opportunity
In software development, having insight into errors and exceptions (abnormal behaviors) is necessary for detecting and preventing potential issues that could negatively affect the business and/or customer experience. While customers wanted the ability to proactively troubleshoot their applications in AppOptics, error information was difficult to find and limited to critical (500) errors in the existing UI.
I was tasked with designing a new exception monitoring experience, so customers could have more visibility into their service-level issues.
My Role & Impact
I partnered with product to define user stories and iterate on design concepts. My work included wireframes, high fidelity designs, and specs for developers.
By creating a dedicated view, and expanding support for more types of errors and exceptions, customers were able to address issues more accurately and efficiently.
Solution
The Exceptions tab consisted of a high-level summary of all errors and exceptions over time, and a detail panel that could be opened to reveal specific information for each exception type.