Expedia —
Trip Servicing
Company
Expedia Group
Dates
Apr-Aug 2025
Role
Experience Designer (III)
Responsibilities
UX/UI Design
During my contract with Expedia Group, I worked with the Private Label Solutions (PLS) and Traveler & Partner Services Platform (TPSP) teams to improve the servicing experience for PLS partner agents.
Project 1 —
PLS Servicing / PartnerDesk
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Opportunity
PLS Partner agents use an externally-facing tool called Affiliate Voyager to locate and manage itineraries booked through Expedia’s Rapid API product. The tool mirrors legacy tech that was built for internal agent needs, and had not been updated for many years.
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My Role & Impact
What did I do?
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What did I help my team accomplish for the business?
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UX Audit of Affiliate Voyager — This discovery activity helped me understand the current state. It gave me a space to map out existing screens and flows, and identify opportunities to improve the user experience.
Itinerary Designs — I decided to start with the Itinerary view first, because that is where the bulk of the agents’ tasks are done. My main goal here was to clean up the existing content, and update the look and feel to align with Expedia’s Design System (EGDS).
Cancellation Flow —
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Project 2 —
Room Change Results
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Opportunity
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My Role & Impact
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